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eBay Draft Completion

UX Designer (2018)

 

An interface to prompt eBay sellers to engage with and complete their outstanding drafts.

 
 

We learned through talking to sellers why they were not completing their drafts. 

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Comparing the design principles with the product goals. 

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From here, we thought of ways to motivate sellers to complete their drafts.

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Signals

Working with product managers and engineers, we decided on signals that we thought would motivate sellers.

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Options for ordering drafts.

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User testing

Using UserTesting.com to test signals.

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Recording notes from the user testing recordings.

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Solutions

Desktop design.

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Mobile design.

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Future concepts

 

Concept exploring how drafts with signals can be given more attention.

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Push notification that leads to a guided flow to complete a listing.

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Looking at how to use push notifications to help users finish their listings.

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